I can't see my loyalty points in my customer area, why?

The email address for your customer account and your loyalty account are different:

It's possible that the email address in your online or mobile app customer account is different from the one you provided when you created your loyalty card. Don't worry, you can merge your accounts in a few simple steps:

👉 Online. You can send us your request via our contact form, including in your message:

The email address associated with your online or app account;

Your customer number, which you'll find in your online account (under your first and last name);

Your Leroy&Moi loyalty card number.

Our customer service team will verify your information and link your card to your account.

🏬You can also visit the store of your choice. The reception team will then be able to connect you there.

You ordered a product sold by "Leroy Merlin": You placed an order on our website or app, and your loyalty points are not visible in your customer area. This is completely normal.

Your loyalty points are credited to your customer area as soon as you receive your order, whether upon in-store pickup or home delivery. You will then see them appear in your customer area.

Please note that paying the deposit when placing an order does not trigger the allocation of loyalty points. These points are awarded when you collect your items.

You purchased a product from a partner seller (marketplace): The program does not apply to products sold by our partner sellers. You will therefore not earn loyalty points on these purchases.